As a mother, wife and business owner, I know that life can be busy and sometimes things creep up and change plans . I ask that you please adhere to the below terms and conditions with regard to cancellations and bookings. I am a small business, as such each cancellation, missed booking or payment has a big impact on me. 

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Thank you so much for your understanding ❤️

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1. General

These Terms & Conditions (“Terms”) apply to all personal training sessions, Pilates classes, and fitness classes (“Sessions”) booked through our booking system (“the System”).
By booking a Session, you agree to these Terms. Please read them carefully before making a booking.

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2. Bookings and Payments

• All Sessions must be booked in advance through the System or directly with your instructor.

• Full payment is required at the time of booking to secure your place.

• Spaces for group classes (including Pilates and fitness classes) are limited and allocated on a first-come, first-served basis.

• Personal training sessions are booked individually or as part of a package; details will be confirmed at the time of purchase.

 

3. Cancellations and Rescheduling

• You may cancel or reschedule any Session up to 12 hours before the scheduled start time without charge.

• Cancellations made less than 12 hours before the start time will be non-refundable and cannot be rescheduled.

• No refunds or credits will be issued for no-shows or late cancellations.

• To cancel or reschedule, please do so through the booking system or contact your instructor directly before the 12-hour window closes.

• If a Session is cancelled by the instructor or facility, you will be offered either a full refund or a credit towards a future Session.

 

4. Late Arrivals and No-Shows

• Please arrive on time for your Session.

• Entry may be refused if you arrive more than 10 minutes after the scheduled start time to avoid disruption to others.

• Late arrivals may result in a shortened Session, and no extensions or refunds will be provided.

• Failure to attend a booked Session without prior notice will be considered a no-show and charged in full.

 

5. Health, Safety and Responsibility

• By participating in any Session, you confirm that you are physically fit and have no medical conditions that could make exercise unsafe for you.

• You agree to inform the instructor before each Session of any injuries, health conditions, or changes to your physical status.

• You participate in all Sessions at your own risk.

• While all reasonable care is taken, neither the instructor nor the facility will be held responsible for any injury, illness, or loss incurred during or after participation, except where caused by proven negligence.

• You agree to follow all safety instructions and use equipment as directed.

 

6. Class and Schedule Changes

• We reserve the right to make changes to class times, instructors, formats, or venues when necessary.

• Any changes will be communicated to you as early as possible.

• We may temporarily suspend Sessions due to illness, holidays, or unforeseen circumstances — affected clients will be notified and offered a reschedule or credit.

 

7. Conduct and Behaviour

• Clients are expected to behave respectfully toward instructors and other participants.

• Disruptive, abusive, or unsafe behaviour may result in immediate termination of the Session without refund.

• Appropriate attire and footwear must be worn during all Sessions.

 

8. Packages and Expiry

• If you purchase a package of Sessions, all sessions must be used within the validity period stated at the time of purchase.

• Unused sessions after the expiry date are non-refundable and cannot be transferred or extended unless otherwise agreed in writing.

 

9. Data Protection and Privacy

• Your personal information will be handled in accordance with our Privacy Policy and relevant data protection laws.

• Information collected through the System is used solely for managing bookings, payments, and communication regarding your Sessions.

 

10. Acceptance of Terms

By booking a Session (personal training, Pilates, or fitness class), you acknowledge that you have read, understood, and agree to these Terms & Conditions.